Code of conduct and Channel of Complaint Protocol

ENUSA we have a Code of Conduct which is the frame of reference to ensure responsible management and ethical behavior of the members of the Organization in the performance of its activity.

This code contains the corporate values and patterns of behaviour to follow, formulated through principles and commitments, and constitutes a firm company commitment by ethical and transparent management as a motor for the consolidation of its image and achieve a better reputation.

Code of conduct (english version)

Code of conduct (spanish version)

Channel for Receipt of Complaints-Reports

Channel for Receipt of Complaints-Reports or Suggestions to the Code of Conduct of ENUSA Industrias Avanzadas S.A., S.M.E.

To formalize a Complaint-Report or Suggestion to the Code of Conduct, the following information must be sent to the selected Receipt Channel (1) or (2):

  • Description of the incident in question
  • First name, surnames and DNI (ID number) of whoever submits the Complaint-Claim or Suggestion
  • Form of contact: Postal address, email address or telephone number

(1) Postal correspondence to the following address:
Enusa Industrias Avanzadas S.A., S.M.E.
Comité de Vigilancia del Código de Conducta
C/ Santiago Rusiñol 12, 28040 Madrid

(2) Email to the following address:
For Complaints-reports 
For Suggestions

(*)“In accordance with Personal Data Protection Act 15/1999 of December 13, we inform you that the personal data included in this complaint or suggestion form will form part of our Complaint and Suggestion file, created by ENUSA Industrias Avanzadas, S.A., S.M.E.,  and registered in the Data Protection Registry of the Spanish Data Protection Agency, in order to maintain the relationship initiated by means of this form, as well as to send subsequent communications and incidents related to such suggestion or complaint. Disclosure of the required data is obligatory and the refusal to provide them will prevent maintenance of this relationship, as well as the possibility of keeping you informed by successive notices regarding the contents of the suggestion or complaint submitted by you.To exercise the rights of access, rectification, cancellation or opposition to the processing of your data, please contact ENUSA Industrias Avanzadas, S.A., S.M.E., Calle Santiago Rusiñol no. 12, 28040-Madrid by registered mail or else by email to the following address: This correspondence should indicate the right you wish to exercise and should be accompanied by a photocopy of your DNI (ID document) or passport in order to prove that you are actually the interested party that wishes to exercise the right in question.”

Channel of Complaint Protocol

Organic Law 5/2010 introduced into the Criminal Code the possibility that legal persons could be convicted of certain crimes. As a consequence of this and being the fulfillment of the legality one of the essential principles and values that governs its activity, ENUSA has implemented a Model of Organization, Management and Control for Crime Prevention (hereinafter, the “Model”), in which establishes the necessary norms and controls to try to avoid, as far as possible, the commission of criminal behavior by the administrators, managers and employees of ENUSA or, at least, when this is not possible, to facilitate their detection.

One of the most relevant controls established by the Model (also provided for in the Code of Conduct) is the obligation of all administrators, managers and employees of ENUSA to report to the Surveillance Authority the existence of non-compliances with standards and controls Contained in the Model, the Code of Conduct and the Anti-Corruption Protocol. Such is the importance of this obligation that, without it, it would be highly difficult to prevent and detect crimes, since it is the people of ENUSA who, as in every company, have direct knowledge of the actions carried out within it.

The objective of the Channel of Complaints Protocol is therefore the establishment of a set of rules that regulate a specific channel by which the persons that conform ENUSA can fulfill their obligation to denounce to the Surveillance Organ of the irregularities of which they have knowledge with freedom, without fear of reprisals and guaranteeing their confidentiality. Likewise, said Protocol establishes the appropriate mechanisms for the respect of the rights of the person denounced, including those recognized in the regulations for the protection of personal data.

Complaint Channel Protocol

Protocol for action in case of detection of irregularities